Privacy Policy

1. Introduction

KafuDeal ("we", "us", "our") operates the website at https://kafudeal.com and related services (the "Service") in the United Arab Emirates. This Privacy Policy explains what personal information we collect when you use the Service, how we use it, and the choices you have about that information.

2. Information We Collect

We collect the following categories of information:

• Account information: name, email address, phone number, and password (stored in hashed form) when you create an account, or the corresponding information from your Google account if you sign in with Google.
• Order information: delivery address, items ordered, order history, and communications related to your orders.
• Payment information: card details are collected and processed directly by our third-party payment processor. We do not see or store full card numbers.
• Usage information: pages viewed, products browsed, approximate location, device and browser type, and similar analytics data.
• Communications: messages you send us through support channels.

3. How We Use Your Information

• To provide the Service — create your account, display products, process orders, and arrange delivery.
• To communicate with you about your orders, account, and support requests.
• To send you marketing or promotional messages where you have opted in (you can opt out at any time).
• To improve, secure, and personalize the Service.
• To detect and prevent fraud and abuse.
• To comply with our legal obligations under UAE law.

4. Sharing Your Information

We share your information only as described below:

• Grocery partners: the supermarket or retailer fulfilling your order receives the information they need to prepare and hand over your items.
• Service providers: trusted third parties who process data on our behalf — including hosting, payments, delivery logistics, email delivery, and analytics. They are contractually required to protect your data.
• Legal requirements: where we are required by law, court order, or a valid request from a government authority.
• Business transfers: if we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

5. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the Service is used, and measure the effectiveness of our communications. You can control cookies through your browser settings; disabling them may affect how the Service works for you.

6. Data Retention

We keep your personal information for as long as your account is active and for a reasonable period afterwards to comply with legal, accounting, and reporting obligations. You can request deletion of your account at any time by contacting us.

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Correct any information that is inaccurate or incomplete.
• Request deletion of your information.
• Object to or restrict certain processing of your information.
• Withdraw any consent you have previously given.
• Receive a portable copy of your information.

To exercise any of these rights, contact us at privacy@kafudeal.com. We will respond within 30 days.

8. Security

We use industry-standard technical and organizational measures to protect your information, including encryption in transit, access controls, and secure authentication. No system is perfectly secure, however, and we cannot guarantee the security of information transmitted over the internet.

9. Children's Privacy

The Service is intended for users aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. International Transfers

Some of our service providers are located outside the UAE. When we transfer your information internationally, we rely on safeguards such as contractual clauses to ensure your information remains protected.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the "Last updated" date above. If the changes are material, we will notify you by email or a prominent notice on the Service before the changes take effect.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

KafuDeal
United Arab Emirates
privacy@kafudeal.com